What confidential information is collected? (name, email, phone number, address etc)
Minimum info is collected so that we are able to deliver your order.
Is this information collected just for the purposes of providing and delivering the order etc?
It’s just only requested so that we can deliver the orders.
Do you pass these details on to any third parties?
We don’t pass any details onto any third parties.
Credit card transactions are processed securely and no card details stored.
We don’t store any card details.
Heat On is dedicated in providing the best products and service possible. Use the following information to help you through the buying & ordering process.
We encourage you to place your orders via our secure online ordering system. That way we can ensure the best possible prices and fastest turnaround. Free delivery to all major cities including Hobart, Melbourne, Sydney, Brisbane, Adelaide & Perth. Darwin is not considered a major city as far the logistics companies are concerned, freight to Darwin is typically 3 times the price compared to Perth. Any orders going to Darwin will be quoted a freight fee separately once the order is received, before the order is dispatched.
Any warranty items must be returned to us first for assessment before any replacements are arranged under warranty.
Method of Payment:
Credit cards: Visa Or Mastercards, 128 bit SSL encryption 100% Safety Guarantee via PayPal secure gateway.
•EFT (Electronic Fund Transfer): simply select this payment method during the ordering process and you can then log into your personal online banking to do the EFT our banking details below:
Reference: please note your “order number”.
We do not accept phone orders, they need to be placed via our website or emailed.
Our products are 100% guaranteed. Whether you are buying for yourself, or as a gift, you can buy from us with confidence, knowing that we want you to be delighted with any product you purchase.
We believe that our products meet the highest standards, therefore if you discover that the products have any defects (or is broken or damaged), please feel free to return your un-used product(s) in its original packaging risk-free within 7 days of receiving your goods. Goods returned after 7 days would be restocked and carry a 20% restocking fee. After 30 days returns will not be accepted unless the goods are faulty or subject to Australian consumer law.
Upon receipt of broken or damaged goods from transport you MUST contact us and notify your actions. We will provide you with your choice of a product exchange or a full refund (less any shipping fees). However, we cannot accept the return of used items, as that is not covered under our policy. Shipping/postage, and/or customs fees cannot be refunded.
Each delivery will include instructions on how to use and or install your product(s). Be sure to read these instructions carefully before operating your product(s), as we cannot provide refunds or exchanges because of negligence.
Policy last updated 14th JUNE 2021.